We would rather refund than argue. This page says exactly when and how.
One-off report (EUR 9)
If the report did not help you, for any reason, write to jonasklein.business@pm.me within 14 days of the purchase and we refund it in full. No form, no questions beyond the email address you paid with. If the scan could not be completed at all, we refund without being asked as soon as we notice.
Pro and Agency subscriptions
You can cancel at any time. The subscription then runs to the end of the period you already paid for and stops; you keep access until then. We do not refund parts of a period that has started, with two exceptions: if you cancel a first subscription within 14 days of starting it, we refund that first payment in full; and if the service was unavailable for more than 24 hours in a period, we refund that period on request.
Statutory right of withdrawal (EU consumers)
If you are a consumer in the EU, you have the right to withdraw from a purchase within 14 days without giving reasons. For digital content that is delivered immediately, this right ends once delivery has begun with your express consent, which you give in the checkout. Our voluntary 14-day refund above applies regardless, so in practice you are never worse off than the statutory right would leave you. To withdraw, an email to jonasklein.business@pm.me stating your decision is enough; you may use the model form below but do not have to.
To: Jonas Klein, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Deutschland, jonasklein.business@pm.me
I hereby withdraw from my contract for the purchase of the following service: ___
Ordered on: ___ · Name: ___ · Email used at checkout: ___ · Date: ___
How refunds are paid
Payments are processed by Paddle.com Market Ltd as merchant of record, so refunds are issued by Paddle to the payment method you used. They usually appear within 5 to 10 business days depending on your bank. You can also contact Paddle directly through the link in your receipt email; both routes lead to the same result.
What we cannot refund
Purchases older than 14 days, subscription periods that have run out, and purchases made in breach of the terms (for example scanning sites you were not authorised to test).
Last updated: 08.09.2026