Short version: consumers in the EU have 14 days to withdraw from any purchase here, without giving reasons, and there is a button for it in the footer of every page. Beyond that we refund whenever we did not deliver what you paid for, and we do that without arguing.
One-off report
The report is digital content delivered the moment you pay: the full findings, every fix, the exposure proof, the PDF and 7 days of re-checks. Even so, the statutory right of withdrawal applies for 14 days, because the checkout does not collect the consent that would end it early (see below). Within those 14 days you get your money back without giving a reason.
We refund the report in full when we did not deliver: the scan did not complete, the unlock link never arrived or did not open, or the report is wrong in a way that matters (for example it calls your database open although it is not). Write to hallo@deckproof.dev from the address you paid with within 30 days of the purchase, tell us what went wrong, and we look at the scan log. If we cannot show the report was right, you get the money back.
Pro and Agency subscriptions
You can cancel at any time with the Cancel contracts here button in the footer of every page; no sign-in, no password. The subscription then runs to the end of the period you already paid for and stops; you keep access until then. We do not refund periods that have started, with one exception: if the service was unavailable for more than 24 hours in a paid period, we refund that period on request.
Statutory right of withdrawal (EU consumers)
If you are a consumer in the EU, you may withdraw from a distance contract within 14 days without giving reasons. Use the Withdraw from contract button in the footer of every page: it is the withdrawal function required by § 356a of the German Civil Code, it needs no sign-in, and you get the confirmation of receipt by email straight away. An email to hallo@deckproof.dev stating your decision works just as well, and so does the model form below.
For the one-off report (digital content not supplied on a physical medium), the right would end early under § 356(6) of the German Civil Code only if you had expressly consented in the checkout to delivery starting before the period runs out and acknowledged that the right thereby expires. Our payment provider does not currently ask for that consent, so the right stands: 14 days, no reasons, full refund.
For a subscription, you may withdraw within the first 14 days of a new subscription and we refund the first payment in full. After 14 days, or for renewals, cancellation to the end of the period applies as described above.
To: Jonas Klein, c/o Impressumservice Dein-Impressum, Stettiner Str. 41, 35410 Hungen, Deutschland, hallo@deckproof.dev
I hereby withdraw from my contract for the purchase of the following service: ___
Ordered on: ___ · Name: ___ · Email used at checkout: ___ · Date: ___
How refunds are paid
Payments are processed by Paddle.com Market Ltd as merchant of record, so refunds are issued by Paddle to the payment method you used. They usually appear within 5 to 10 business days depending on your bank. You can also contact Paddle directly through the link in your receipt email; both routes lead to the same result.
What we cannot refund
After the 14-day withdrawal period: reports that were delivered and correct, subscription periods that have run out, and purchases made in breach of the terms (for example scanning sites you were not authorised to test). If you bought the report for the wrong address by mistake, write to us within 24 hours and before opening it; we move the unlock to the right address instead.
This page is general information about how we handle refunds, not legal advice. Your statutory rights are not affected.
Last updated: 19.10.2026